Returns and Refunds Policy
At Luxeglamor, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a return and refund policy to make your shopping experience as hassle-free as possible. Please read the following terms carefully before requesting a return or refund.
Eligibility for Returns
We provide return options for products which maintain their original packaging and follow their received state while having no usage marks. The return process becomes active if a customer makes their request to the store within 10 days after delivery. All returns become ineligible when merchandise receives damage or modifications following its shipment. Our company maintains specific health-related rules that make some personal items like hygiene supplies unreturnable to prevent safety concerns.
Return Process
Contact our customer support team either by support@luxeglamor.com for initiating a return by providing essential order information and the specific reason behind your return decision. Our team will give you further information about the specific address for return delivery after accepting your returned item request. Customers must bear shipping expenses though we will cover the costs when we make mistakes like delivering faulty or wrong products. The delivery of your product requires trackable shipping to protect its safe return.
Refund Policy
Our team will evaluate received returned items against return eligibility criteria after you send them to us. Your refund request will process for delivery through business days spanning ten. The refund will return to the payment method which customers used when they bought their items. The shipping costs cannot be returned while refunds will have restocking fees subtracted from the total funds.
Exchanges
Customers can request exchange of products that are faulty or show signs of damage. Contact us immediately after delivery receipt but within 10 days to schedule an exchange of your faulty purchased product. You can obtain exchanges only if the desired products exist in stock.
Late or Missing Refunds
Refund payments which do not show up after the stated period should be checked directly with your bank and payment provider because different processing rules apply. We are ready to provide additional help if your refund is still not received after following these procedures.
Non-Refundable Items
The company refuses all refunds for three categories of products: gift cards and clearance items together with personalized products. Additionally, any item that has been used or damaged due to customer negligence will not be eligible for a refund.
Contact Information
If you have any questions regarding our return and refund policy, please reach out to us at:
Email: support@luxeglamor.com
Phone: +639171465226
Thank you for shopping with Luxeglamor. We appreciate your business and are here to ensure your satisfaction.
