FAQ

What is LUXEGLAMOR?
LUXEGLAMOR is an established online retailer of premium cosmetic products, designed to improve your beauty and skincare regimen.

How can I place an order on LUXEGLAMOR?
Ordering products is easy; you just have to find the products you want, add them to the cart, and move on through checkout, enter your delivery details, and pay. An email confirming your order will be sent to you.

How long does shipping take?
The length of time to ship will depend on your shipping address, and which shipment option you choose. Standard shipping usually takes between 4 to 5 days, and express shipping usually takes between 2 to 3 days, to arrive.

Can I track my order?
Yes! Once your shipment has shipped, an email will be sent to you with a tracking number that will allow you to follow the tracking status of your shipment.

What is your return and refund policy?
We do accept returns for any unused and unopened product within 10  days of delivery. Refunds are completed after inspecting and verifying the product, and refunds will return to the original payment method. Please read our Return and Refund Policy for complete details.

What if I receive a damaged or incorrect item?
If you receive a damaged or wrong product, please contact our customer service from the delivery date, and we will correct this with either a replacement or refund, as needed.

Do you offer international shipping?
Yes, we ship internationally – shipping costs and delivery times may vary based upon the shipping address. Your country may apply additional custom’s fees.

Do you offer discounts or promotions?
Yes! We frequently run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.